Prelo ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Prelo marketplace App (the “App”), and it outlines your rights regarding your personal data under Australian privacy law.

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By using the App, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

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1. Information We Collect

We collect a variety of information in order to provide our services to you:

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Personal Information

• Account Information: This includes your name, email address, phone number, shipping address, profile picture and other contact details when you create an account.

• Transaction Information: Information related to your purchases and sales, such as payment methods, billing details, shipping information, dispute records and transaction history.

• Verification Documents: This includes government-issued ID and proof of address for Trust Badge verification purposes.

• User-Generated Content: This includes any listings you create, images, descriptions, reviews and ratings you post, support ticket messages, feedback and comments.

 

Non-Personal Information

• Usage Data: We collect data on how you interact with the App, such as device type, IP address, browser type and version, session data, authentication tokens, operating system, and App usage patterns.

• Location Data: If you choose to share it, we may collect location data from your device.

 

Third-Party Information

We may collect information from third-party service providers, such as Stripe (for payment processing) and Easyship (for shipping), including shipping addresses, transaction history, and payment details.

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2. How We Use Your Information

We use the information we collect for the following purposes:

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• To Provide and Improve Services: We use your information to operate and improve the functionality of the App, including processing your transactions and managing your account.

• To Process Payments: Payment information is used to securely process transactions through Stripe Connect.

• To Communicate with You: We may use your contact details to send you important information about your account, transactions, and updates to the App.

• To Ensure Security: We use your data to monitor for fraudulent activities and protect the security of the platform.

• To Analyze Usage: We analyze non-personal data to improve user experience and the overall functionality of the App.

 

3. How We Share Your Information

We may share your personal information in the following circumstances:

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• With Service Providers: We may share your data with third-party service providers, such as payment processors and shipping companies (e.g., Stripe and Easyship), to facilitate transactions and services.

• For Legal Compliance: We may disclose your information when required by law or to comply with legal obligations, such as a subpoena or regulatory request.

• In Business Transfers: If Prelo is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

 

4. Google User Data

Our App uses Google Sign-In for authentication purposes. When you sign in with your Google account, we may access the following information from your Google account (with your consent):

• Basic Profile Information: This may include your name, email address, and profile picture.

• Authentication Token: We collect an authentication token to verify your identity and securely manage your session.

 

How we use your data:

• We limit our use of Google user data strictly to providing and improving user-facing features that are visible and prominent within our App’s interface. This includes personalizing your experience by pre-populating your name and email address for ease of registration and account management.

• We do not use this data for any other purpose outside of these features, including for advertising or any other commercial use.

 

Data storage and retention:

• The information we collect is stored securely and only for as long as necessary to provide our services to you.

• We retain your authentication token during your session, but we do not store sensitive Google user data (such as passwords or security details).

 

Data sharing:

• We do not share Google user data with third parties, except when necessary to provide or improve our App’s user-facing features, with your explicit consent.

• We may also share data for security purposes (e.g., investigating abuse or bugs) or to comply with applicable laws.

• In the event of a merger, acquisition, or sale of assets, user data may be transferred, but only after obtaining explicit consent from the user.

 

Limited access:

• No human will read your Google user data unless:

  • We have obtained your affirmative agreement to view specific messages, files, or other data.

  • It is necessary for security purposes, such as investigating abuse or bugs.

  • It is necessary to comply with applicable laws.

  • The data is aggregated and used for internal operations in accordance with applicable privacy and legal requirements.

 

Prohibited uses:

• We do not transfer or sell Google user data to third parties, including advertising platforms, data brokers, or resellers.

• We do not use Google user data for serving ads, including personalized or interest-based advertising, nor for purposes such as credit-worthiness or lending.

• We do not share or sell Google user data for any other unauthorized use.

 

Your control:

• You can manage the data shared with our App by reviewing and adjusting your Google account permissions at any time. You can revoke access to your Google account through your Google settings.

 

5. Use of Google Maps API

Our App uses the Google Maps API to provide location-based services and features.

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By using our app, you acknowledge that Google may collect, process, and store your data as part of its services. This data may include location information, IP addresses, and other data collected by the Google Maps API.

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Google’s Privacy Policy governs how Google handles your data when using the Google Maps API. We encourage you to review Google’s Privacy Policy to understand how they process and protect your information. You can find Google’s Privacy Policy here: https://policies.google.com/privacy.

 

6. Data Retention

We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, and resolve disputes. If you wish to delete your account or request that we no longer use your information, you can delete your account from the App or contact us directly. We will take reasonable steps to comply with such requests, subject to any legal or contractual obligations.

 

7. Your Rights and Choices

Under the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:

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• Access and Correction: You can request access to and correction of your personal information. Most of your personal information can be viewed and changed on your account with the App, and for other information please contact us using the details provided below.

• Data Deletion: You may request that we delete your personal data, subject to certain legal and regulatory requirements.

• Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions included in the communication or by toggling them off in the App.

• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

 

If you would like to exercise any of these rights, please contact us at the contact details listed below.

 

8. Security of Your Information

We implement a range of physical, technical, and administrative measures to safeguard your personal information. These measures include encryption and secure data storage systems. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your data.

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9. Children's Privacy

Prelo is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected personal data from a child under 18, we will take steps to delete the information as soon as possible.

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10. International Data Transfers

Prelo operates with international service providers, and your personal data may be transferred to and processed in countries outside Australia, including the United States and the United Kingdom, where data protection laws may differ. If we transfer your data overseas, we will take reasonable steps to ensure that your personal data is handled in accordance with the Australian Privacy Principles (APPs), including ensuring that the recipient provides an adequate level of protection.

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11. Trust Badge Identity Verification

Our App offers an optional identity verification feature (“Trust Badge”) to promote confidence and safety within our community. If you choose to verify your identity, we would collect the following information directly from you:

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• A photograph or scan of an identity document (such as a driver licence, passport, or other government-issued ID)

• A photograph or scan of an proof of address

 

We collect and use this information to:

• confirm your identity;

• help prevent fraud, impersonation, or misuse of the platform; and

• display your verified status to other users.

 

Identity verification is voluntary. All verification data is stored securely in Australia in encrypted form and is accessible only to authorised Prelo personnel who require access for verification and compliance purposes.

 

Raw ID documents and photos are retained for a maximum of 90 days after verification is completed, unless a longer period is required by law or for the resolution of a dispute. After that period, images of ID documents and biometric data are securely destroyed (permanently deleted or irreversibly anonymised). We retain minimal metadata such as your verification status, document type, date of verification, and expiry date for audit and user-support purposes.

 

We will not share your identity documents or biometric data with third parties unless:

• we are required to do so by law or regulatory request; or

• you consent to a disclosure for a specific purpose (for example, dispute resolution).

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12. Direct Marketing

We may use your personal information to send you marketing communications, such as promotional offers, new feature updates, and other information related to Prelo. If you no longer wish to receive these communications, you can opt-out by following the unsubscribe instructions in the communication or by toggling them off in the App.

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13. Data Breaches

In the event of a data breach that may result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC), in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: contact@prelo.com.au

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You may also contact the Office of the Australian Information Commissioner (OAIC) for further privacy-related inquiries:
Website: https://www.oaic.gov.au/
Phone: 1300 363 992

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