At Prelo, we aim to create a safe, positive, and trustworthy environment for buying and selling second hand items. Our community guidelines help ensure that everyone has a great experience. By using our platform, you agree to abide by these guidelines and contribute to a respectful, fair, and secure marketplace.

 

1. Be Honest and Transparent

 

For Sellers:

• Accurate Descriptions: Clearly describe your items, including any wear, damage, or defects. Include accurate details about size, color, brand, and condition.

• Real Photos: Upload clear and recent photos of the actual item you are selling. You cannot use stock images or heavily edited pictures that misrepresent the product.

• Set Fair Prices: Price your items competitively based on their condition and market value. Misleading or inflated pricing may result in fewer sales and lower ratings.

 

For Buyers:

• Intent to Buy: Only commit to purchasing if you intend to follow through. Changing your mind after a purchase is not allowed, except under rare circumstances which can be addressed through the dispute resolution process.

• Ask Questions: If you’re unsure about an item, ask the seller for more information before buying. Avoid making assumptions that could lead to disappointment.

 

2. Respectful Communication

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• Be Polite: Treat all users with respect in your messages. Whether you're negotiating a sale or asking questions, keep your tone friendly and professional. Harassment, abusive language, or discriminatory behaviour will not be tolerated.

• Timely Responses: Respond to enquiries, offers, or questions from other users as quickly as possible. A smooth, efficient communication process creates a better experience for everyone.

 

3. Follow Our Safety and Privacy Rules

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• No Personal Info Sharing: Never ask for or share personal details such as home addresses, phone numbers, or email addresses. Our platform is designed to protect your privacy by keeping all communication and transactions secure.

• Use Built-in Shipping Options: You are only allowed to use our trusted shipping methods for transactions in our marketplace. Our marketplace is designed to avoid meeting buyers or sellers in person.

 

4. Sell Approved Items Only

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• Allowed Items: You are free to sell a wide range of second hand items, including clothing, electronics, books, home goods, and more. Make sure your items are clean, functional, and compliant with our marketplace policies.

• Prohibited Items: The following items are not allowed on our platform:

  • Weapons, firearms, or explosives

  • Counterfeit or stolen goods

  • Illegal drugs or prescription medications

  • Hazardous materials or flammable products

  • Pornographic materials or obscene content

  • Animal products that violate local wildlife protection laws

  • Any other items restricted by law

 

This list is not exhaustive. For more information, read our Terms of Service.

 

Failure to comply with these restrictions will result in removal of the item and potential suspension of your account.

 

5. Ensure Secure Transactions

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• Payment Protection: You are only allowed to use our platform’s secure payment system for transactions in our marketplace. This ensures both buyers and sellers are protected. Our marketplace is designed to avoid payments outside of our platform.

• Ship Responsibly: If you are a seller, pack items carefully with sufficient materials and ensure the shipping label is attached to the package for the courier. For buyers, make sure to track your shipment and report any issues promptly.

 

6. Act Responsibly During Disputes

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• Dispute Resolution: If an issue arises (e.g., a buyer claims an item wasn’t received or wasn’t as described), remain calm and use our platform’s dispute resolution process. If a dispute cannot be resolved between the buyer and seller and is escalated, we’ll assist in mediating a fair outcome based on the evidence provided by both parties.

• Refunds and Returns: There is no default returns policy. When a buyer makes a purchase, refunds may only be given in rare cases such as where the item was inaccurately described or not delivered, as part of the dispute resolution process.

 

7. Build a Trustworthy Reputation

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• Leave Honest Reviews: After each transaction, leave fair and honest feedback. Positive reviews will help build a trustworthy community, and constructive criticism allows others to improve their buying or selling practices.

• Avoid Review Manipulation: Do not attempt to manipulate the rating system by leaving false reviews for yourself or others. This includes incentivizing positive reviews or retaliating with negative feedback.

 

8. Keep Your Account Secure

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• Protect Your Account: Use a strong, unique password for your account and enable two-factor authentication if available. Do not share your account credentials with anyone.

• Report Suspicious Activity: If you notice any suspicious behaviour, such as someone asking for personal or inappropriate information, or offering to pay outside the platform, report it immediately. We take safety and security seriously and will investigate all reports.

 

9. Respect Intellectual Property

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• No Counterfeit Goods: Selling counterfeit or fake items, including replicas of branded products, is strictly prohibited. This includes counterfeit fashion, electronics, and luxury goods. Sellers must ensure that all products they list are authentic.

• Copyrighted Material: Do not sell items that violate copyright laws, such as pirated software, unauthorized media, or bootlegged products.

 

10. Environmental Responsibility

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• Sustainable Practices: One of the key benefits of second hand shopping is its positive impact on the environment. We encourage sellers to use eco-friendly packaging when shipping items and buyers to consider the environmental benefits of choosing pre-owned goods.

 

Consequences for Violations

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Violating any of these community guidelines may result in:

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• Removal of your listings

• Temporary or permanent suspension of your account

• Loss of access to our dispute resolution services

• Legal action in cases of fraud or illegal activity

 

We take these guidelines seriously to protect our community and ensure that Prelo remains a safe and enjoyable place for everyone.

 

Final Thoughts

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By following these guidelines, you help foster a community where everyone can enjoy the benefits of buying and selling second hand items in a safe, respectful, and sustainable way. If you ever have questions or need support, our customer service team is here to help. Let’s work together to keep Prelo a positive and trustworthy space!

 

Thank you for being a part of Prelo.